refund and returns policy
At Hin Furniture Shop, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully.
1. Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in its original packaging and condition.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized items
- Clearance or sale items
- Gift cards
- Items marked as final sale
3. Return Process
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team via phone at 516-868-5405 or email us at info@moveeases.com to request a return authorization.
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Prepare Your Package: Once your return is authorized, package your item securely in the original packaging. Include a copy of your receipt or proof of purchase.
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Ship the Item: Send your return to the following address:
- Hin Furniture Shop
- 292 Westside Ave
- Freeport, New York (NY)
4. Return Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions regarding our return policy or need assistance with your return, please contact us:
- Hotline: 516-868-5405
- Address: 292 Westside Ave, Freeport, New York (NY)
- Email: info@moveeases.com
